Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our driving lesson, test packages, or online booking services.

By using our website, booking lessons, or purchasing packages, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal information:

• Full name

• Contact details (phone number, email address, address)

• Date of birth

• Learner permit or licence details (including overseas licence details where applicable)

• Identification details required for VicRoads or driving tests

• Booking and lesson history

• Payment and transaction details (processed securely via PayPal, Square, or Direct Deposit)

We only collect information necessary to provide our driving instruction services.

3. How We Use Your Information

Your personal information is used for the following purposes:

• Processing online bookings and lesson packages

• Verifying learner permit or licence eligibility

• Scheduling and managing driving lessons and test packs

• Communicating lesson confirmations, cancellations, or changes

• Processing payments and refunds

• Complying with legal and regulatory requirements (including VicRoads requirements)

• Improving our services and customer experience

4. Payment Information

All card payments are processed securely through third-party payment providers such as PayPal and Square. We do not store your full credit or debit card details.
A surcharge of 2.4% applies to MasterCard, Visa, and American Express credit and debit card payments. Direct Deposit is available at checkout.

5. Disclosure of Information

We do not sell, rent, or trade your personal information.
Your information may only be shared:

• With instructors for lesson and test arrangements

• With VicRoads or authorised testing bodies when required for driving tests

• With service providers who assist us in operating our business (under confidentiality obligations)

• When required by law or regulatory authorities

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely and only accessed by authorised personnel.

7. Cancellations, Refunds, and Records

Personal information related to bookings, cancellations, refunds, and lesson history may be retained for administrative, legal, and accounting purposes in line with our Terms and Conditions.

8. Access and Correction

You may request access to your personal information or request corrections if you believe the information is inaccurate or out of date. Requests can be made by contacting us using the details on our website.

9. Cookies and Website Data

Our website may use cookies or similar technologies to improve functionality and user experience. These do not collect personally identifiable information unless voluntarily provided by you.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.